THE CONVERSATIONS BETWEEN THE SALES AND THE ORDER

By: Scott Bahr

The mining industry is constantly evolving, and we here at Bit Service are dedicated to always keeping current with the ever-changing times so that we will never get left behind in the dust. Because let’s face it: No one wants that. That is why we are equally dedicated to ensuring that our clients are also never left with that same “left in the dust” feeling.

That is why we are focusing on much more than traditional transactions. We are looking beyond the single sale of a product to instead investing in providing customers long-term value based relationships.

We understand what customers want—and deserve—now, and it is far more than a cold, onetime transaction when purchasing from us. In fact, we feel so strongly about the importance of providing customers the added support and beneficial services they desire that we wrote an entire article about it, which you are welcome to read here.

IT’S NOT JUST ABOUT THE PRODUCT

Bit Service holds to a unique and high standard when it comes to measuring success. For us, sales and hitting the right numbers each month are important, but not if those sales and rising numbers come at the expense of the highest quality customer service and care.

Simply put: It’s not just about the product. It’s about the product and the people. For this reason, Bit Service is dedicated to really taking note of the things happening outside of the sale.

We think of it this way: Each client that comes to us has a whole life happening outside of the four walls of our office and warehouse. These life happenings range from small joys like going fishing over the weekend with friends to significant milestones like a daughter getting married, and even often include hardships or losses currently being worked through.

Being aware of these multiple dimensions of our clients’ worlds and lives and investing and following up on these things with them via honest conversations and time spent shows clients that we actually listen—and care—about them outside of the sale. We have found this element integral in building trust and creating a thriving, successful relationship among our clientele, and inevitably, a successful increase in sales by natural order. It just makes sense: When people feel they can trust you, and you at the same time can offer them an excellent quality product, it’s a surefire winning equation.

TIPS FOR BUILDING THAT CONNECT AND FOLLOWING THROUGH POST-SALE

To ensure that the client never feels left in the dust, we have some go-to, never-fail habits that allow us to keep ourselves accountable for following up post-sale especially. These include maintaining good track of conversations with clients by taking copious amounts of notes. Then, once a sale is made, setting up a follow-up meeting creates a space where we can help answer any questions or concerns about the product that may arise.

And finally, perhaps the most important thing we strive to do to maintain that excellent relationship and ensure that customers remain confident and comfortable in their decision to choose us as a provider: Always do what you say you will do.

If you’d like to hear more about how Bit Service is evolving and growing to further serve you, contact us today.